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How we handle the information you share with us

We collect what we need to run your account, process your deposits through bKash, Nagad and Rocket, and keep the platform secure. You can request access to your data or ask us to delete it.

Account securityPayment data protectionCookie transparencyContact path for requestsClear retention policy
b9999 How we handle the information you share with us
DATA HANDLING

How we protect and manage your information

We encrypt your account password and payment details at rest and in transit. Session data stays active while you browse the lobby; we log you out after inactivity to prevent unauthorised access. Your bKash, Nagad and Rocket transaction records are stored in our payment ledger for reconciliation and regulatory compliance.

Data encryption We encrypt sensitive fields including your password, payment card details if provided, and withdrawal bank account numbers using industry-standard protocols. Your bKash, Nagad and Rocket mobile numbers are masked in our support interface so only the last four digits are visible to agents.
Cookie usage We set first-party cookies to maintain your login session, remember your language choice and track lobby performance. Third-party analytics cookies help us understand which game categories players in Dhaka and other cities open most often; you can block these in your browser settings.
Account security practices We send an OTP to your registered phone number whenever you request a withdrawal or change your password. We monitor login attempts from new devices and may require additional verification if we detect unusual activity on your account.
Data retention and deletion We keep your account data for as long as your account is open plus the period required by financial record-keeping rules. If you request account closure and data deletion, we will delete your profile and game history but retain transaction records for compliance purposes.
CONTACT FOR PRIVACY

How to reach us about your data

If you want to see what data we hold, request deletion, or ask a question about this policy, reach us through the channels below. We respond to privacy requests within the timeframe set by data protection standards applicable in your region.

Team online

Email for data requests

Send your request to our privacy team by email. Include your registered phone number and account username so we can verify your identity before releasing any personal information. We aim to respond within seven business days.

Live chat for quick questions

Open the chat widget in your account lobby to ask about this privacy policy or how we use cookies. The support agent can explain our data handling but cannot process deletion requests through chat for security reasons.

Account settings for cookie control

Log in and visit your account settings to review the cookies we set. Most session and preference cookies are necessary for login and wallet functions; analytics cookies can be disabled without affecting your ability to deposit or play.

Common questions about your data and privacy

We collect your phone number, email address, date of birth and payment details when you register. We need your phone number to send OTP codes for withdrawals and your bKash, Nagad or Rocket number to process deposits.

Yes. Send a request by email with your registered phone number and username. We will provide a summary of your account information, transaction history and any notes our support team has logged within seven business days.

We share payment transaction details with bKash, Nagad and Rocket processors to complete your deposits and withdrawals. We do not sell your personal data to advertisers or marketing companies outside the platform.

Email us with your account username and request closure. We will deactivate your account and delete your profile and game history, but we retain transaction records for the period required by financial compliance obligations.

We use session cookies to keep you logged in and preference cookies to remember your language choice. Analytics cookies track which games you open. You can disable analytics cookies in your browser; session cookies are required for login.

We keep payment records including bKash, Nagad and Rocket deposits and withdrawal requests for as long as required by financial record-keeping rules in the regions where we operate, typically several years after your last transaction.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.